Mechanics don't always get the best rep. There are a lot of negative stigmas associated with those in the auto repair industry. At Malone's, we are German car specialists who pride ourselves in our customer service. We want you to find a mechanic who is your best friend. Here are some qualities you should look for when choosing your next auto mechanic.
There are so many online channels displaying business information these days that it's hard not to find reviews or ratings for your local auto shop. Simply do a quick search and see what comes up. You should be able to, at the very least, pull up their reviews on Yelp, the Better Business Bureau or their Google Business Page. Check to make sure that their customers are satisfied with their work. A quality mechanic shop will garner many positive reviews over time. Do your research before you bring your car in to any shop.
2. Talk The Talk
Being able to communicate with customers is a skill every good mechanic should possess. Your mechanic should be able to quickly and clearly explain complex mechanical problems to you. If you find that the people you are questioning hesitate or are avoiding giving you straight answers, run the other way.
3. Diagnostic Skills
Any good auto repair shop will possess an array of sophisticated tools and equipment to quickly diagnose your vehicle. Your mechanic should be able to tell you what is wrong with your vehicle and point out any related issues.
Don't be afraid to ask your mechanic about his training and level of education. A competent auto repair shop will staff certified mechanics who are experts in one or more areas. The shop will usually proudly display awards and certifications for their customers to see. If you own a luxury or exotic vehicle, then it is especially important for you to pay attention to your mechanic's certifications. Don't just allow anyone with a title to work on your car.
Good mechanics are not afraid to look you in the eye and give you a straight answer. They are honest, hard-working individuals who understand that a solid work ethic is tantamount to their success.
Vehicles have undergone a lot of changes in recent years. The electrical components inside and around your car are growing more complex by the day. A good mechanic should be invested in constant continuing training to keep up with these ever-changed trends.
Be wary of auto repair shops that attempt to up-sell you at every turn. A great mechanic is there to do one job: get your vehicle back in working order. They understand that car repairs can be expensive and their main concern is simply getting you back into your car quickly and safely.
8. Work Guarantee
Would you trust an auto mechanic who won't back up their own work? A quality auto repair shop and the mechanics who work on your car should always give you a warranty on their work that is within reason.
9. Customer Service
You will know the moment you interact with people whether they really have your best interest in mind. The staff and mechanics at any good auto shop will listen to you, answer any of your questions and treat you with respect. The environment should not be hostile and should never make you feel uncomfortable.
Mechanics that deal with your car should be veterans in their field. Do not settle for less. A quality mechanic has earned their keep and will possess the skills only years of experience can provide.